Frequently Asked Questions

What is Desi Roaster & Co.?
Desi Roaster & Co. is a snack brand focused on making ready-to-eat snacks with a strong emphasis on crunch, taste, and quality, viewed through a Desi lens.
Are your products vegetarian?

Yes, all our products are 100% vegetarian.
How long does delivery take?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email and sms with further information. Delivery times vary depending on your location.
Do you charge for shipping?

No. We offer free shipping on all orders, with no minimum order value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What payment methods do you accept?

We accept all major online payment methods, including UPI, debit cards, credit cards, and net banking.
Are online payments safe?

Yes. All payments are processed through secure and trusted payment gateways. We do not store your card or UPI details.
Do you accept returns or exchanges?

No. Due to the nature of food products, returns and exchanges are not accepted.
What if I receive a damaged or wrong product?

If you receive a damaged or incorrect item, please email us within 24 hours of delivery with a clear unboxing video. Our team will review the issue and assist you accordingly.
When will I receive my refund, if approved?

Approved refunds are processed to the original payment source within 8–15 business working days after verification.
How can I contact Desi Roaster & Co.?

You can reach us anytime at desiroaster.co@gmail.com for support or general queries.